Technology Shaped by How Your Industry Works.
Eleven industries, the technology challenges they commonly face and the services that address them. No industry comes first: every engagement starts from your own situation.
Choose your industry. See where we usually start.
The challenges below are common in each industry, not a list of clients. Every engagement starts from your situation.
Financial Services
Typical challenges- Customer data and payments that must be protected and audited
- Security questionnaires from regulators, banks and partners
- Older core systems that are hard to integrate
Where we usually start: A security assessment, so evidence for questionnaires and audits exists.
Healthcare
Typical challenges- Patient records that must stay private and available
- Clinical and administrative systems that do not connect
- Devices and networks spread across sites
Where we usually start: A review of who can see patient data, and how it is backed up.
Education
Typical challenges- Many users, many devices and limited IT staff
- Learning and administration platforms to run and secure
- Campus networks and wireless that must cope at peak times
Where we usually start: A network and device review before the next term.
Government and Public Sector
Typical challenges- Records and services moving from paper to digital
- Procurement rules and the need for clear documentation
- Security and continuity for public-facing services
Where we usually start: A roadmap and specifications that fit the procurement process.
Mining
Typical challenges- Remote sites with limited connectivity and power
- Operational technology alongside office IT
- Specialist staff needed on site and remotely
Where we usually start: A site assessment covering connectivity, power and support.
Logistics and Transportation
Typical challenges- Tracking, warehouse and finance systems that must share data
- Drivers and depots that rely on mobile devices
- Downtime that stops goods moving
Where we usually start: Mapping where data is retyped between systems.
Agriculture
Typical challenges- Rural sites with unreliable connectivity
- Records of production, quality and traceability kept by hand
- Small teams without IT staff
Where we usually start: A practical plan for connectivity and simple digital records.
Manufacturing
Typical challenges- Production systems that cannot stop for upgrades
- Planning and stock held in spreadsheets
- Factory networks that need separating from office IT
Where we usually start: A review of the network and the systems that cannot stop.
Retail
Typical challenges- Payment systems and customer data to protect
- Stock, sales and online channels that do not agree
- Stores that must keep trading when the connection drops
Where we usually start: Connecting stock and sales data, with payment security checked.
Professional Services
Typical challenges- Confidential client documents and email
- Staff who work from offices, homes and client sites
- Billing and practice systems that need to connect
Where we usually start: Securing email, documents and remote access.
Small and Medium Businesses
Typical challenges- No IT department, and decisions made in a hurry
- Security basics missing: sign-in, backups and updates
- Tools bought one at a time that do not connect
Where we usually start: A short review and a plan that fits the budget.
How every engagement is run.
- A delivery approach you can seeEvery engagement follows the same path: discover, assess, plan, deliver and hand over. You see the plan before work starts.
- Discovery and planning firstA written scope: what will be done, by whom, by when and at what cost, agreed before any work begins.
- Security and confidentialityWe work with the least access a task needs, never ask for passwords or keys by email, and remove our access when the work ends.
- Project governanceA named lead, an agreed way to approve changes, and decisions recorded, so scope only changes when you approve it.
- Communication and reportingCheck-ins at a frequency you choose, and short written reports on progress, risks and next steps.
- Handover and supportDocumentation, access and training for the people who will run what we built; support afterwards only if it is useful.
- Flexible engagementStart with an assessment, one specialist or a defined project, and change the arrangement as your needs change.
- Outcomes stated up frontEach engagement starts from what the business needs to achieve, and ends with a check against it.